Return Policy

Return Eligibility

We want you to be completely satisfied with your coffee purchase. If you are not satisfied, you may return unopened products within 30 days of purchase for a full refund or exchange.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • Products must be unopened and in their original packaging
  • Returns must be initiated within 30 days of the purchase date
  • Products must be in the same condition as when received
  • Original receipt or proof of purchase must be provided

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Return Process

To initiate a return:

  1. Contact us at infocenter@retailgrdesirabl.world or call +1 (454) 124-7412
  2. Provide your order number and reason for return
  3. We will provide return instructions and a return authorization number
  4. Package the item securely and ship it to the provided address
  5. Once we receive and inspect the returned item, we will process your refund or exchange

Refunds

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned product. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange a product for a different item, please contact us. Exchanges are subject to product availability. You will be responsible for any price difference and additional shipping costs.

Non-Returnable Items

The following items are not eligible for return:

  • Opened coffee products (for health and safety reasons)
  • Items purchased more than 30 days ago
  • Items without proof of purchase
  • Custom or personalized products

Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment.

Late or Missing Refunds

If you haven't received your refund within 10 business days after we've confirmed receipt of your return, please contact us. We will investigate and resolve the issue promptly.

Contact Us

For questions about returns or to initiate a return, please contact us:

Email: infocenter@retailgrdesirabl.world
Phone: +1 (454) 124-7412
Address: 1020 Ford St # E, Colorado Springs, CO 80915, United States